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News : Cloud Communications Provider Melrose Labs Launches

#contactcenterworld, @MelroseLabs

Edinburgh, Scotland, Jan. 20, 2020 -- Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for voice and messaging.

The service portfolio of the start-up Melrose Labs is diverse and spans Communications Platform as a Service (CPaaS), Software as a Service (SaaS) and Unified Communications as a Service (UCaaS). These include an expanding number of services in fixed-line, mobile, satellite and internet communications. The primary focus across these mediums is voice and messaging, with a range of APIs for simple and complex tasks, and sophisticated services for mobile marketing, emergency notification and a cloud PBX phone system. The messaging services will cover messaging, SMS, email, social media and chat.

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In early 2020, the Melrose Labs "Tyr SMS Gateway" will be released for use by developers, with a wide range of APIs suitable for any developer or organisation. Towards the end of 2020, the gateway will be released for production use by customers.

Mark Hay, CEO/CTO and Founder of Melrose Labs said: "We aim to claim a small number of very significant mountains with our innovative cloud communications services. I firmly believe in the power of cloud communications to empower organisations to make their organisation better and improve customer experience. Through voice and messaging services, Melrose Labs knows this is achievable. Where cloud communications can make a difference to our customers, we will be there with services that deliver."

#contactcenterworld, @MelroseLabs

Posted by Veronica Silva Cusi, news correspondent
Source: https://melroselabs.com


About Melrose Labs:
Company LogoMelrose Labs is a cloud communication services provider in fixed-line, mobile, internet and satellite communications. Our services are for large and small enterprises and aimed at empowering organisations to make their organisation better and improve customer experience. Melrose Labs was founded in August 2019 by Mark Hay, the founder and former owner and CEO/CTO of Hay Systems Ltd / HSL Mobile, the UK-based SMS aggregator. Melrose Labs is a privately held company headquartered in Edinburgh, Scotland, UK.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, January 21, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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