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News : Cloud Concepts Joins Edify Channel Partner Program as National Master Agent

#contactcenterworld, @edifycx

Santa Monica, CA, USA, July 27, 2020 -- Edify Labs, a software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that Cloud Concepts, Corp., a full-service Master Agency dedicated to the customer experience, has joined the Edify Channel Partner Program as a master agent.

Cloud Concepts was founded to help businesses navigate and identify the right cloud-based technology for their needs.

"Leading Cloud Concepts with over 30 years of industry experience, we pride ourselves as truly being cloud technology subject matter experts – there isn’t a cloud-based innovation that we don’t know about," said Shawn Jones, Founder and CEO. "That’s why we are so excited to join the Edify Channel Partner Program – we believe in the company’s cloud-native approach to contact center technology and believe its unique platform will help many organizations achieve true omnichannel communications."

"Expanding our Channel Partner Program is a critical part of our business strategy," said J.P. Dundas, Edify Vice President, Channel Sales & Alliances. "Cloud Concepts prides itself on building long-term relationships with customers and partners, and this is something we value at Edify as well. I’m looking forward to working together to bring our one-of-a-kind cloud-native platform to businesses who are ready to benefit from all the cloud has to offer."

#contactcenterworld, @edifycx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

About Edify:
Company LogoEdify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
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Published: Tuesday, July 28, 2020

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2021 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488
3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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