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News : Cloud Contact Center Platform from Enghouse Interactive Brings New Features
Phoenix, AZ, USA, July 13, 2016 -- Enghouse Interactive, developer of a portfolio of contact center software and services, detailed new features and functionality in the latest iteration of Contact Center Service Provider 7.2, (CCSP). Updates to its cloud contact center platform streamline workflow and enhance usability to increase productivity and revenue, while lowering total cost of ownership (TCO).
CCSP 7.2 extends Enghouse Interactive’s emphasis on usability with TouchPoint, a web-accessible agent and supervisor user interface. Based on HTML5 and AngularJS, TouchPoint is browser agnostic and brings full two-way client side integration and multi-level customization. The TouchPoint Client is devoid of clutter with a minimal onscreen footprint, delivering a clear, updated and intuitive agent experience ideal for multi-tasking.
"We understand the importance of ensuring the contact center solution integrates with the enterprise’s voice, presence and instant messaging platform and an agent on CCSP can seamlessly communicate with other Skype for Business users ensuring collaboration extends across the enterprise," said Christoph Mosing, President Enghouse Interactive.
Posted by Veronica Silva Cusi, news correspondent
Source: Enghouse Interactive
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Friday, July 15, 2016