Epsom, UK, Jan 12, 2021 -- Cirrus, a provider of omnichannel cloud contact centre solutions, has announced an investment from BGF, an investor in growth economy businesses in the UK, along with flexible financing from NatWest’s Growth Capital Fund to fuel continued product innovation and business growth.
Founded in 2013 by Jason Roos, Cirrus provides cloud-based contact centre software to private and public sector organisations looking to digitalise their customer service operations.
Headquartered in Epsom, Surrey, Cirrus’ solutions allow businesses to interact with their customers across a wide range of digital channels (email, video, messaging and social media) in addition to traditional voice.
Jason Roos, Chief Executive Officer at Cirrus, commented: "This investment marks a proud day for the Cirrus team and an important milestone in our exciting journey. At Cirrus, we are in a phenomenal position to capitalise on megatrends in business communication, driven by consumer and technological changes which have been supercharged over the course of the Covid-19 pandemic.
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"We’ve seen rapid growth and as a result of this funding we’re looking to further accelerate our sales trajectory, bringing more clients onto the Cirrus platform than ever before and quickly realising our ambition of becoming the leader in the contact centre market. In BGF we have a partner with unrivalled expertise, insight and experience in growing disruptive tech businesses and we look forward to working with them on the next phase of our growth journey".
Rahul Satsangi, investor at BGF, led the deal alongside Zahir Kasmani.
Satsangi said: "Cirrus represents an exciting opportunity to scale a fast growth software business. With a large, untapped market, a strong product offering and impressive channel partnerships, we see huge growth potential. Jason has built a dynamic and committed team who have deep expertise in contact centre technology and the business outcomes it can achieve. I am looking forward to partnering with Jason and his team to support Cirrus in realising its growth ambitions."
NatWest has also provided Cirrus with lending as part of today’s announcement. The Growth Capital loan from NatWest will complement the investment by BGF to help Cirrus further capitalise on the opportunities ahead of it. Kit Maclaren, Director at NatWest Growth Capital, commented on the deal: "We are delighted to work with Cirrus, and their new investor BGF, as their business scales up. Their strong technology product puts them in a great position to capitalise on the excellent growth prospects in front of them.
"Through NatWest’s dedicated Growth Capital fund, we shaped this financing around their specific needs as a high-growth business and are providing lending at competitive cost, without equity dilution, to help them scale and drive innovation. We look forward to working with them to achieve their aspirations for the company."
Posted by Veronica Silva Cusi, news correspondent
About Cirrus Response:
Cirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Center and IPT environment, provides a recipe for business transformational success. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love.
Published: Wednesday, January 13, 2021
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