News : Cloud Telephony Platform Exotel Partners with Zendesk
Bengaluru, India, July 3, 2017 -- Exotel, the cloud telephony platform, has partnered with software company Zendesk to provide end-to-end multichannel support to Zendesk's customers in India, reports ET.
With this partnership, Zendesk will include Exotel's voice platform as part of its customer support offerings in the region. "The combination of network security and cloud-based software has helped people log into their systems from anywhere. Instead of the call being in the call centre, it is actually going to where the software is," said Shivakumar Ganesan, CEO, Exotel.
Exotel will be integrated through the Zendesk API to facilitate phone support from Zendesk products businesses used to manage all other channels.With full customer history, automatic ticket creation and call recording, this integration will help agents.
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Exotel is a cloud telephony service provider for small and medium enterprises in India. It provides virtual phone numbers and telephony applications to businesses.
Published: Wednesday, July 5, 2017
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