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#contactcenterworld, @cloud5_com
Chicago, IL, USA, Jan 8, 2020 -- Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to "leave the light on" for hotel voice reservations callers to its contact center 24 hours a day, 365 days a year. A hotel communications technology and call center services provider, Cloud5 has increased revenue for the Motel 6 and Studio 6 hotel brands through higher call conversion rates and reduced abandoned calls after a record-setting implementation time for hundreds of properties.
"Our top priority is ensuring the highest quality guest satisfaction and we believe that through our partnership with Cloud5 we have been able to enhance our guest experience," said Jessie Burgess, Chief Information Officer of G6 Hospitality. "We have been extremely pleased by Cloud5’s seamless integration and ability to handle reservations in an expert manner which has resulted in greater booking revenue through higher caller satisfaction and lower abandoned call rates."
"The collaboration between G6 and Cloud5 is an example of how guests benefit when hospitality companies know their guests and deliver what they want. Both companies are focused on delivering the complete lodging experience that is required in this specialized niche market – that’s fast, friendly service and an affordable, welcoming place to stay," says Mark Holzberg, President & CEO, Cloud5 Communications. "G6 has a tremendous relationship with their guests and we are honored to have been selected to be an extension of their brand."
#contactcenterworld, @cloud5_com
Posted by Veronica Silva Cusi, news correspondent
Source: https://cloud5.com
About Cloud5:
Cloud5 is hospitality’s communications technology & services provider. Its two business units serve the needs of hotels from global brands and independents to management companies. Cloud5 Technology Services designs, builds and supports Internet and Voice solutions for hotels committed to offering the best guest connectivity experience. Solutions include guest HSIA, conference WiFi products and services, back office Internet, cloud-based and on-premises PBX, SD-WAN, and predictive network managed services.
Published: Friday, January 10, 2020
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