News : Cloudera Recognized for World Class Customer Service and Support
Palo Alto, CA, USA, July 25, 2018 -- Cloudera, Inc., (NYSE: CLDR), the modern platform for machine learning and analytics optimized for the cloud, announced that it received Service Capability & Performance (SCP) certification for the third consecutive year, underscoring the company's commitment to providing exceptional service and support for customer success. The SCP Standards quantify the effectiveness of service and support operations based on a stringent set of over 100 major performance factors over a year-long period. The criteria represent the highest standards for best practices in the industry.
"The SCP Standards help guide Cloudera on our continued mission to provide the best mission-critical technical support for enterprise customers," said Angus Klein, Vice President, Support at Cloudera. "Enterprise needs are constantly changing with the advancements in machine learning, analytics, and cloud. To receive the SCP certification three years in a row is an industry differentiator and demonstrates our tenacious commitment of using consistent best practices to deliver world-class support to our valued global customers."
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The SCP Standards serve as a benchmark of service excellence that help businesses ensure that the right organizational structures, tooling, and systems are in place to meet the evolving demands and business needs of customers.
"My colleague, Linden Hillenbrand, vice president, Customer Success, and I are both adamant about helping Cloudera to become even more customer-centric," continued Klein. "We use several communication channels including Cloudera Engaged and our Voice of the Customer program where customers are invited to provide feedback on our products and services. We are religious about absorbing and acting on customers' comments and SCP's evaluation."
"For the past three years, Cloudera has consistently demonstrated its commitment to the highest caliber of service excellence by strategically implementing findings from our yearly audit," said Greg Coleman, Vice President of Strategic Programs at Service Strategies. "We look forward to continuing working with Cloudera to further uplevel their world-class service and support that helps their customers achieve long-term success."
Posted by Veronica Silva Cusi, news correspondent
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At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. We deliver the modern platform for machine learning and analytics optimized for the cloud. The world's largest enterprises trust Cloudera to help solve their most challenging business problems.
Published: Thursday, July 26, 2018
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