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Aditya Cakrawidya
Assistant Vice President IT
Yudha Satya Perdana
Service Quality & Development Head
Chai Domingo
Director, Contact Center
Rory Aditya
Manager Digital Service of Retail Customer Care

News : Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform

#contactcenterworld, @cgchirp, @cloud_linx

Content Guru, a global provider of cloud contact center and Customer Experience (CX) technology, and Cloudlinx, a provider in advising CX decision-makers on technologies for their contact center, announced a new partner agreement. The agreement allows Cloudlinx to add Content Guru’s Contact Center as a Service (CCaaS) platform, storm(R), to its portfolio of CX solutions.

The addition of Content Guru adds an agent-focused solution to its CX portfolio, allowing its teams to deliver impactful outcomes to organizations across the US. 

"We are committed to working with suppliers with a proven ability to solve problems and deliver solutions to our clients’ complex needs, and Content Guru is an ideal addition to our CCaaS solutions portfolio," explained Frank Wassenbergh, Partner and CCaaS Practice Leader at Cloudlinx. "Content Guru provides market-leading capabilities that we’re excited to share with our customers across North America--especially the ability to tackle complex deployments with customized integrations. Cloudlinx has a strong tradition built on trust in our process and respect for the faith our clients place in us. This agreement allows for us to bring a supplier on board that recognizes that and whose business model and principles align with those ideals."

"We are thrilled to partner with such a well-respected provider of CX solutions, and believe Cloudlinx’s experience and market leadership will allow us to increase the number of enterprises that rely on Content Guru in the U.S," commented Matt McKernan, Senior Vice President, Americas, at Content Guru. "Content Guru’s leading availability, scalability, integrations and AI capabilities make it the go-to CCaaS solution on the market and we are excited to work alongside the Cloudlinx team to deliver CX solutions the market is demanding."

#contactcenterworld, @cgchirp, @cloud_linx

About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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About Cloudlinx:
Company LogoCloudlinx is a globally-minded CCaaS consultancy specializing on helping business avoid the costliest of mistakes their contact center migration to a cloud-based application ("CCaaS"). We bring the real-world experience of 10+ years and 1000s of seats worth of migrations to the table for our clients in every aspect of the buying process from discovery through implementation. For many contact center managers the selection and investment in a CCaaS platform will be the most high-profile and expensive project they undertake. We ensure that they have 6x more knowledge and experience than they have on their own to make intelligent buying decisions and gain the confidence in knowing they chose the right supplier and on the right terms.
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Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Thursday, March 7, 2024

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2024 Buyers Guide Visual Communications

Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.



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