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News : CloudMinds Technology Named a Cool Vendor by Gartner

#contactcenterworld, @Gartner_inc

Los Angeles, CA, USA, Sept, 2018 -- CloudMinds Technology, a developer and operator of cloud robotic solutions, announced that it has been included in the list of "Cool Vendors" based on the August 16, 2018 report titled "Cool Vendors in Conversational AI in APAC" by CK Lu, Adrian Lee, Tracy Tsai, Angie Wang and Melody Chien at Gartner, Inc.

Enterprises are planning for conversational technologies to enhance experiences for employees and customers. The report identifies how "IT leaders planning for conversational AI can harness the potential of vendors in the Asia/Pacific region to meet the very diversified and localized ecosystems." Gartner points out "In this year’s Cool Vendors, Gartner has chosen companies that deliver beyond just a FAQ-based chatbot. These vendors stand out not only because of their deep understanding of local languages and vertical knowledge, but also their innovative business models that create concrete value from employee and customer engagements."

"It is an honor to be named a Gartner Cool Vendor in conversational AI in 2018," said Melissa He, Vice President of Products and Marketing at CloudMinds Technology. APAC is a fast-paced market in adopting artificial intelligence. Many of our customers are already using Conversational AI agents as their customer service front end, especially in retail, banking and hospitality verticals. However, real business value is created when the conversational AI services move beyond call center and web applications into real world retail stores, integrating with backend business systems to handle complex transactions as opposed to serving answers from a knowledge base. We consider conversational AI a key component of our technology suite that spans cloud AI, secure networks and cloud robotics. The information in the report is of great value to all IT leaders looking to engage employees and vendors via conversational AI technology."

#contactcenterworld, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CloudMinds Technology:
CloudMinds Technology is a pioneer, developer and operator of cloud robotic solutions. The Company Makes Robots Smarter™ by providing the enabling secure network and cloud fabric coupled with a real-time, multi-modal human-in-the-loop cloud platform to connect robots to Cloud AI. CloudMinds is backed by SoftBank, Foxconn, Keytone and Walden International. CloudMinds closed Series A funding of 147M USD, and has operations in Santa Clara, California, Beijing, China and Tokyo, Japan.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Team Building

Read today's tip or listen to it on podcast.

Published: Friday, September 14, 2018

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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