News : Clutch Ranks Callbox Among Top 5 B2B Firms in 2 Service Categories
Los Angeles, CA, USA & Iloilo and Davao, Philippines, Oct 31, 2017 -- Clutch, an independent review and research resource, recently released its latest list of leading outbound voice and call center services. The report shows Callbox ranks 4th among top third-party verification companies and 3rd among B2B lead generation firms.
"We’re proud and thrilled that Callbox continues to rank as a top B2B marketing company," said Rebecca Matias, Callbox’s head of Business Development. "This only goes to show that we continue to deliver the best service to our customers."
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Clutch is an independent Washington, D.C.-based rating and review website that helps buyers find top IT and marketing service providers. The site evaluates vendors based on client reviews, company expertise, industry recognition, client/project portfolio, and market impact. Its primary goal is to solve the two-sided problem of matching buyers with the best vendor that fits their needs.
To do this, Clutch relies on their proprietary Leaders Matrix methodology. The Leaders Matrix assesses service providers based on their area of focus and proven ability to deliver. Under the "Ability to Deliver" dimension, client feedback makes up the biggest portion followed by client portfolio then by market presence.
Drilling down further on the Leaders Matrix, Callbox recorded 15 points for reviews (top score was 16.8), 7.8 points for customer/experience (top score was 8.6), and 9.6 points for market presence (which was the top score).
"Clutch’s ranking lean more toward customer feedback," adds Rebecca. "So, reaching the top 3rd and 4th spots on the list really says a lot about the level of satisfaction we bring to our customers."
#contactcenterworld, @callboxinc, @clutch_co
Posted by Veronica Silva Cusi, news correspondent
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Founded in 2004, Callbox is the largest provider of Multi-Touch Multi-Channel Marketing solutions for businesses and organizations worldwide. Its core competencies include Lead Generation, Appointment Setting, Lead Nurturing and Database Services, delivered through its proprietary marketing automation platform, the Callbox Pipeline. Callbox enables companies to gain a foothold in their priority markets by initiating conversations with decision makers through the efficient and intelligent use of targeted touchpoints over six channels: voice, email, social, web, SMS and postal mail.
Clutch is a B2B research and review firm for SMBs. Based in the heart of Washington, DC, Clutch provides a platform where buyers of technology services can compare and review vendors for their specific area of need.
Published: Wednesday, November 1, 2017
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