Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : CM Inaugurates 24×7 Customer Care Centre of PDD
May 28, 2014 -- Chief Minister, Omar Abdullah said that while scores of newly started power generation projects in the State are set to catapult energy scenario in the State and help achieve the goal of self-reliance in electricity needs in near future, the initiatives taken to upgrade and smoothen power supply and service delivery will also broad base the customer care of the Power Development Department.
Omar said that the special drive launched by the government to ensure substantial increase in power generation in the State by launching and approving mega, small and micro hydel projects in the State sector, IPP and PPP mode will yield fruit in next some years benefitting not only the domestic and industrial consumers but transforming Jammu and Kashmir from power deficit area to energy surplus State.
Inaugurating Data-cum-24×7 Customer Care Centre of PDD in Bemina, the Chief Minister said that the completion of the Centre is a landmark achievement of the programme under implementation in the State under Re-structured Accelerated Power Development Reforms Programme (R-APDRP) to tone up the power supply system in two Cities and 28 Towns of the State.
It was stated on the occasion that the project area coverage with a population of 10,000 and more as per Census 2011 are covered under the programme which constitutes four parts, the Part-A relates to improvement and establishment of base-line data by employing system metering and using IT applications for energy accounting and auditing. Part-B includes regular distribution strengthening projects and Part-C deals with capacity building and trainings while the Part-D relates to third party independent evaluation.
Besides two Cities of Jammu and Srinagar, 11 Towns in Jammu and 19 Towns in Kashmir have been identified as project areas under R-APDRP. The towns are Islamabad, Budgam, Bandipora, Baramulla, Bijbehara, Dooru, Ganderbal, Handwara, Kargil, Kulgam, Kupwara, Leh, Pattan, Pulwama, Shopian, Sopore, Srinagar, Sumbal, Tral in Kashmir Division and Akhnoor, Bhaderwah, Doda, Jammu, Kathua, Kishtwar, Poonch, Rajouri, R.S.Pora, Samba and Udhampur in Jammu Division are being benefited under the programme. The programme will facilitate 2,56,679 consumers in Kashmir Division and 2,37,002 in Jammu Division.
Any consumer can ascertain details of his bills and payments. He can obtain duplicate bills; enquire about the cause of shut down, repairs to transformers, registration of new connections and all details about the supply and distribution of power in his area. The 24×7 Call Centre will be available to the general public for lodging power supply related complaints and redressing the grievances thereof.
The Chief Minister directed the Power Development Department to involve Khidmat Centres in the programme so that people other than internet users take best advantage of the Data-cum-24×7 Customer Care Centre of PDD. He said Khidmat Centre Operators should be trained and briefed about this programme so that they render required help to the people. He stressed on making Customer Call Centre more robust and active. He also directed for giving publicity to the facility launched for public good.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
Published: Thursday, May 29, 2014