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News : CMC Champion of Social Media Management in the EMEA Region
CMC achieved a great success in the EMEA Region (Europe, Middle East and Africa) finals of the competition organized by Contact Center World, where the bests of the sector are determined. It ranked first in the EMEA Region, in "The Best Use of Social Media" category.
Pictured right: Asli Avan (far right) receiving Gold Award for Best use of Social Media.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center & Customer Engagement Best Practices. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Tolga Basarir, CMC General Manager, stated that they were pleased to receive this great prize which is extremely important for the call center world and to represent their country successfully. Basarir said that the power of social media usage (which became a great part of our lives) in the call center industry was continuously increasing. He also emphasized that they provided great advantages to their customers in the social media field as a multi-channel communication center and that they created a difference. Within the scope of multi-channel communication service, CMC can monitor call center, social media, web (chat, mobile and e-mail) channels from a single platform and manage them in an integrated manner. In line with the customer requirements and expectations and with the increase in social media and Internet usage day by day, CMC has multiplied its communication channels and proved its success in this field with the prize it received.
With its expert social media customer representatives, CMC provides 7/24 monitoring and reputation management service in many languages primarily in Turkish, English, German, French, Arabic.
CMC, which provides services to develop relations between the companies and their customers since 2000, is an affiliate of ISS (one of the biggest companies of Europe) since 2007. CMC provides services at six different locations and with 4500 employees in Turkey.
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences.
For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
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About CMC - Customer Management Center:
Having been established in 2000, CMC (Customer Management Center) has been dedicated to provide unprecedented quality contact center services for both Turkish and European markets. Today, with more than 4000 employees in 4 locations, CMC provides services to more than 80 corporate clients, both multinational and local industry leaders. CMC is a part of Mid Europa Parners, a multinational company leading buyout investor focused on the growth markets of Central and South Eastern Europe with over €4.3 billion of funds raised and managed since inception.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, July 21, 2014