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News : Coast Professional Inc. Announces Expansion of West Monroe Center

#contactcenterworld

Baton Rouge, LA, USA, June, 2019 -- Governor John Bel Edwards and CEO Brian Davis and President Everett Stagg of Coast Professional Inc. announced that the company will be creating more jobs at their West Monroe contact center.

According to a press release, Coast Professional Inc. will be creating 146 new jobs through the addition of a new 8,200-square-foot facility on Downing Pines Road.

The new project will add 146 direct jobs with an average annual salary of more than $36,500, plus benefits.

Coast Professional will be converting the former Sears Hometown store on Downing Pines Road and renovating the interior space and parking area to accommodate the new workforce.

With the expansion, Coast Professional will make a $750,000 capital investment and retain 125 existing jobs. The new project will add 146 direct jobs with an average annual salary of more than $36,500, plus benefits. In addition, Louisiana Economic Development estimates the project will result in 85 new indirect jobs, for a total of 231 new jobs in Ouachita Parish and Northeast Louisiana.


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"Coast Professional’s latest outbound contact center will bring immediate career opportunities to the people of West Monroe and the surrounding areas," Gov. Edwards said. "We’re proud to be assembling a team of state and regional workforce partners who will help Coast Professional meet its immediate hiring needs for this expansion, and we’ll be announcing more details about the hiring plans in the very near future."

To prepare for its growth, Coast Professional will be converting a former Sears Hometown store and renovating the interior space and parking area to accommodate the new workforce. The company specializes in outbound calls to resolve debt for federal customers.

"Coast has seen significant growth over the past year and is looking to add to our ever-growing team," said Stagg, who also serves as co-chairman of the Shareholders Board at Coast Professional. "The new location is a milestone within our company’s history and is a culmination of many years of effort, planning and success. I want to thank the North Louisiana Economic Partnership, the Ouachita Workforce Development Board 81, the City of West Monroe, Louisiana Economic Development, Louisiana Workforce Commission and the Governor’s Office for their support in making this happen. As we enter a new chapter, we’re looking for candidates that have an enthusiasm to learn, bring their A-game every day, and who are looking to enhance their financial futures."

LED FastStart(R) – a state workforce program – will guide recruitment efforts for Coast Professional while the Louisiana Workforce Commission and the regional Workforce Development Board Area 81 will lead training efforts for new Coast Professional personnel.

"The Louisiana Workforce Commission is proud to partner with Coast Professional," said Secretary Ava Dejoie. "This call center is a direct investment in Louisiana’s workforce, and the LWC prides itself on providing workforce development stimulation for job-seekers and employers through training initiatives, such as Registered Apprenticeship and the Incumbent Worker Training Program."

"The Ouachita Workforce Development Board 81 is so pleased and overwhelmingly appreciative to be a part of Coast Professional’s expansion to our area," said Doretha Bennett, the workforce board’s executive director. "We will continue our support for such an essential action and progress."

"The City of West Monroe is extremely pleased to support the expansion of Coast Professional, a longtime existing West Monroe company," Mayor Staci Mitchell said. "The city worked with several partner organizations to offer a competitive incentive package that allowed this West Monroe business to expand locally instead of in another state. Our leadership has worked diligently to create a pro-business environment conducive to economic development."

"North Louisiana Economic Partnership congratulates Coast Professional on expanding its presence in West Monroe," said NLEP President Scott Martinez. "NLEP worked with a team of state, regional, local and workforce partners to create an economic incentive package and workforce solutions that brought this economic development project to West Monroe."

NLEP and the State of Louisiana began discussing a potential project with Coast Professional earlier this year. The company is expected to utilize Louisiana’s Enterprise Zone Program, which includes a tax credit of up to $3,500 for each net new job created.

Details on the hiring process for interested job candidates will be announced soon, with Coast Professional planning to move into its new facility and begin operations there before the end of the year.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.myarklamiss.com


About Coast Professional Inc.:
Company LogoCoast Professional Inc. is an accounts receivable management company, dedicated to the respectful and ethical collection of higher education and government debt. Coast provides professional collection services to over 200 campus-based colleges, universities and government clients. Coast is a five-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. magazine and, in 2019, was recognized for the fourth time as one of the Best Places to Work in Collections by insideARM.com and Best Companies Group.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Thursday, June 27, 2019

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2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 

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