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News : Coast Professional Inc. Announces Expansion of West Monroe Center

#contactcenterworld

Baton Rouge, LA, USA, June, 2019 -- Governor John Bel Edwards and CEO Brian Davis and President Everett Stagg of Coast Professional Inc. announced that the company will be creating more jobs at their West Monroe contact center.

According to a press release, Coast Professional Inc. will be creating 146 new jobs through the addition of a new 8,200-square-foot facility on Downing Pines Road.

The new project will add 146 direct jobs with an average annual salary of more than $36,500, plus benefits.

Coast Professional will be converting the former Sears Hometown store on Downing Pines Road and renovating the interior space and parking area to accommodate the new workforce.

With the expansion, Coast Professional will make a $750,000 capital investment and retain 125 existing jobs. The new project will add 146 direct jobs with an average annual salary of more than $36,500, plus benefits. In addition, Louisiana Economic Development estimates the project will result in 85 new indirect jobs, for a total of 231 new jobs in Ouachita Parish and Northeast Louisiana.

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"Coast Professional’s latest outbound contact center will bring immediate career opportunities to the people of West Monroe and the surrounding areas," Gov. Edwards said. "We’re proud to be assembling a team of state and regional workforce partners who will help Coast Professional meet its immediate hiring needs for this expansion, and we’ll be announcing more details about the hiring plans in the very near future."

To prepare for its growth, Coast Professional will be converting a former Sears Hometown store and renovating the interior space and parking area to accommodate the new workforce. The company specializes in outbound calls to resolve debt for federal customers.

"Coast has seen significant growth over the past year and is looking to add to our ever-growing team," said Stagg, who also serves as co-chairman of the Shareholders Board at Coast Professional. "The new location is a milestone within our company’s history and is a culmination of many years of effort, planning and success. I want to thank the North Louisiana Economic Partnership, the Ouachita Workforce Development Board 81, the City of West Monroe, Louisiana Economic Development, Louisiana Workforce Commission and the Governor’s Office for their support in making this happen. As we enter a new chapter, we’re looking for candidates that have an enthusiasm to learn, bring their A-game every day, and who are looking to enhance their financial futures."

LED FastStart(R) – a state workforce program – will guide recruitment efforts for Coast Professional while the Louisiana Workforce Commission and the regional Workforce Development Board Area 81 will lead training efforts for new Coast Professional personnel.

"The Louisiana Workforce Commission is proud to partner with Coast Professional," said Secretary Ava Dejoie. "This call center is a direct investment in Louisiana’s workforce, and the LWC prides itself on providing workforce development stimulation for job-seekers and employers through training initiatives, such as Registered Apprenticeship and the Incumbent Worker Training Program."

"The Ouachita Workforce Development Board 81 is so pleased and overwhelmingly appreciative to be a part of Coast Professional’s expansion to our area," said Doretha Bennett, the workforce board’s executive director. "We will continue our support for such an essential action and progress."

"The City of West Monroe is extremely pleased to support the expansion of Coast Professional, a longtime existing West Monroe company," Mayor Staci Mitchell said. "The city worked with several partner organizations to offer a competitive incentive package that allowed this West Monroe business to expand locally instead of in another state. Our leadership has worked diligently to create a pro-business environment conducive to economic development."

"North Louisiana Economic Partnership congratulates Coast Professional on expanding its presence in West Monroe," said NLEP President Scott Martinez. "NLEP worked with a team of state, regional, local and workforce partners to create an economic incentive package and workforce solutions that brought this economic development project to West Monroe."

NLEP and the State of Louisiana began discussing a potential project with Coast Professional earlier this year. The company is expected to utilize Louisiana’s Enterprise Zone Program, which includes a tax credit of up to $3,500 for each net new job created.

Details on the hiring process for interested job candidates will be announced soon, with Coast Professional planning to move into its new facility and begin operations there before the end of the year.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.myarklamiss.com


About Coast Professional Inc.:
Company LogoCoast Professional Inc. is an accounts receivable management company, dedicated to the respectful and ethical collection of higher education and government debt. Coast provides professional collection services to over 200 campus-based colleges, universities and government clients. Coast is a five-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. magazine and, in 2019, was recognized for the fourth time as one of the Best Places to Work in Collections by insideARM.com and Best Companies Group.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Thursday, June 27, 2019

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2020 Buyers Guide Analytics

 
1.) 
3Fiftynine

CardBoard
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams

2.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

3.) 
CallFinder

CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.

With CallFinder, you get…

100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
(read more)
PH: 800-639-1700

4.) 
ComSys S.A.

CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
(read more)
PH: +302109241486

5.) 
CUSTOMER SQUARE

CROSSCRM.CX - CRM Dataviz Module
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.

All the Kpi’S are here for precise control of your Customer Relationship : Interactions - Quality - Satisfaction - Campains forecast MyClient

Filters, Data Extraction, Custom Views, dates sheets, email subscriptions, xls Extracts, images, pdf


PLUS ! Automated extracts
for integration to third party applications.

6.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

7.) 
DialogTech

DialogAnalytics™
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.

AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.

With DialogAnalytics, you can get a...
(read more)

8.) 
eGain Corporation

eGain Analytics
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
(read more)

9.) 
Lieber & Associates

Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
PH: +1-773-325-0608

10.) 
Noble Systems

Noble IQ
Turn business insights into actionable intelligence. Noble’s IQsolutions provide you with rich and robust customer data that can transform your business. Automate decision making and campaign management and refine the quality of interactions with precision and efficiency. We have developed proprietary and patented tools to help you make sense of data on your current operations and then help you make strategic decisions to improve performance and efficiency. Identify who your best customers and prospects are and the ideal methods to reach them. Understand what types of campaigns work best for your business and how to optimize underperforming campaigns. And nake real-time decisions rather than looking back to see what went wrong.
PH: +61 (0) 3.9008.1700

11.) 
PRILINK

SIP-Trunk Demarc Monitor
Analyzes SIP signalling and RTP audio stream of every call passing through the network demarcation point. Provide a real time 24/7/365 network baseline database that contains the IP bandwidth, call traffic of up to 128 voice groups, Call Detail Record (CDR), call blockage and MOS voice quality. All information are displayed in SIP-Trunk dashboards and are used in many applications, such as Telco collaboration, UC/CC analytics, Work Force Optimization (WFO) and caller identification.
PH: 905-940-8844

12.) 
Trillys Systems

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"
PH: +1 613-521-1639
 
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