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News : Cogito Announces the AI Coaching System for the Enterprise

#contactcenterworld, @CogitoCorp

Boston, MA, USA, Dec 9, 2020 -- Cogito, a provider in AI Coaching Systems for the enterprise, announced a significant leap forward in its human-aware technology. With enhancements, including a novel approach to AI called Signal-Based Machine Learning, Cogito’s coaching system understands human behavior, provides personalized contextual guidance and powerful insights throughout the call center ecosystem.

"The last few years have seen incredible disruption for employees and customers alike. Enterprises that deeply understand and respond with empathy and heightened emotional intelligence will lead their industries for a long time to come," said Josh Feast, CEO and Co-Founder of Cogito. "The overwhelming shift to work from home has left employees isolated and customers disconnected, highlighting the need for technology that understands and supports empathic interactions. Our AI Coaching System augments each employee to help them remain motivated and engaged, no matter where they are. It provides novel behavioral insights to organizations to deliver empathy on an enterprise scale -- something that just wasn’t possible before."

Organizations are tasked with supporting newly structured and located teams and clients in a way that fosters positive customer interactions and delivers results. This has led to the emergence of the Empathic Enterprise, organizations that prioritize the well-being of their customers and employees by ingraining emotional intelligence at all touchpoints, ultimately leading to greater engagement and better business outcomes. The remote work environment has made it more difficult to establish and maintain empathy at scale and has accelerated the need for technology to bridge the gap between physically distant humans. This environment has increased demand for the AI Coaching System, which is designed to systematically understand and guide professionals based on their unique strengths, weaknesses and circumstances.

#contactcenterworld, @CogitoCorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cogito:
Company LogoCogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, December 11, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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