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News : Cogito Announces the AI Coaching System for the Enterprise

#contactcenterworld, @CogitoCorp

Boston, MA, USA, Dec 9, 2020 -- Cogito, a provider in AI Coaching Systems for the enterprise, announced a significant leap forward in its human-aware technology. With enhancements, including a novel approach to AI called Signal-Based Machine Learning, Cogito’s coaching system understands human behavior, provides personalized contextual guidance and powerful insights throughout the call center ecosystem.

"The last few years have seen incredible disruption for employees and customers alike. Enterprises that deeply understand and respond with empathy and heightened emotional intelligence will lead their industries for a long time to come," said Josh Feast, CEO and Co-Founder of Cogito. "The overwhelming shift to work from home has left employees isolated and customers disconnected, highlighting the need for technology that understands and supports empathic interactions. Our AI Coaching System augments each employee to help them remain motivated and engaged, no matter where they are. It provides novel behavioral insights to organizations to deliver empathy on an enterprise scale -- something that just wasn’t possible before."

Organizations are tasked with supporting newly structured and located teams and clients in a way that fosters positive customer interactions and delivers results. This has led to the emergence of the Empathic Enterprise, organizations that prioritize the well-being of their customers and employees by ingraining emotional intelligence at all touchpoints, ultimately leading to greater engagement and better business outcomes. The remote work environment has made it more difficult to establish and maintain empathy at scale and has accelerated the need for technology to bridge the gap between physically distant humans. This environment has increased demand for the AI Coaching System, which is designed to systematically understand and guide professionals based on their unique strengths, weaknesses and circumstances.

#contactcenterworld, @CogitoCorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cogito:
Company LogoCogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
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Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Friday, December 11, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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