Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Cogito Appoints Seasoned Contact Center Leader to Serve Growing Client Base

#contactcenterworld, @CogitoCorp

Boston, MA, USA, June, 2018 -- Cogito, a provider in real-time emotional intelligence solutions, announced the appointment of Jim Gomez to Senior Vice President of Client Services. Jim will be responsible for client delivery and support, including the implementation of Cogito’s augmented intelligence solution, which provides live in-call guidance to customer service and sales agents.

"At Cogito, we strive to constantly deliver quality and value to each of our clients' stakeholders – contact center agents, supervisors and executives – all throughout their journey with us," said Joshua Feast, CEO of Cogito. "Jim’s expertise in the contact center makes him the ideal partner for our clients. With Cogito’s rapid growth, it is the perfect time to have Jim join the team and help our clients leverage our emotional intelligence technology to deliver compassionate, professional experiences on every call."

Jim is an experienced contact center professional, with more than 30 years of leadership in a wide range of contact center operational and technical roles. Jim began his career in the customer service industry at MCI Telecommunications, starting as an agent and growing to run a 16,000 seat contact center. Jim then worked with some of the largest contact center enterprises in the world, leading teams who designed, sold, delivered and serviced world class contact center offerings through Verizon Contact Center Services. From his success at Verizon, Jim accepted a leadership role at the startup cloud contact center technology company Five9 Inc., where he established Five9 Professional Services as a business differentiator within this space while helping to grow Five9 dramatically over five years.

"Working for Cogito offers me the unique opportunity to utilize all the skills I have developed throughout my career," said Jim Gomez, Senior Vice President of Client Services at Cogito. "As Cogito continues to gain market share, I want to support agents and executives alike, helping them become more engaged and productive. I will work closely with our clients to ensure Cogito serves as a competitive differentiator for their business."

#contactcenterworld, @CogitoCorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cogito:
Company LogoCogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Monday, June 25, 2018

Printer Friendly Version Printer friendly version

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =