News : Cogito Partners with Concentrix to Enhance Customer Experience
Boston, MA, USA, Nov 6, 2019 -- Cogito, a provider in real-time emotional intelligence solutions, announced a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance.
"We boldly create exceptional customer engagement, accelerate digital transformation and deliver actionable CX insights to our clients," said Chris Caldwell, President of Concentrix. "We have a highly skilled and compassionate workforce and by augmenting the emotional intelligence of our staff with Cogito’s AI, we can ensure we’re consistently providing the most effective and efficient service."
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As a value-added reseller (VAR), Concentrix will train and certify its global teams on Cogito’s AI, and create a Cogito "Center of Excellence" to help organizations reap the benefits of an emotionally intelligent workforce. In addition, Concentrix will be able to provide clients with advanced analytics services by leveraging behavioral data generated by the use of Cogito.
"Concentrix is trusted by the world’s best brands to build emotional connections with their customers," said Douglas Kim, Cogito’s Chief Growth Officer. "Their expertise and global reach enable Cogito to rapidly scale sales and support to meet market demand. This partnership provides our respective clients with a global network of Cogito-certified professionals to optimize the deployment of our AI solution and provide unprecedented insights to maximize the return on their investment."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Deploying Speech Recognition
More Editorial From Cogito
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Thursday, November 7, 2019
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