Boston, MA, USA, June, 2022 -- Cogito, a provider in Real-Time Coaching and Guidance for the enterprise, announced the launch of its enhanced product capabilities and partner integrations as part of its Connected Contact Center Ecosystem to support flexibility at scale. Designed for the cloud and large-scale enterprise deployments, the latest integrations include Salesforce Service Cloud, Genesys Cloud CX through AudioHook, and Five9 VoiceStream—creating new possibilities for the connected contact center ecosystem that is critical to customer service success.
"Contact center agents deal with complex customer challenges that are increasingly difficult to navigate," said Josh Feast, CEO and co-founder of Cogito. "The latest product enhancements and partner integrations reinforce our desire to augment the workforce and foster genuine human connections by leaning into what makes our company so unique—the decades of research in understanding human behavior and voice, and applying it to an industry that can greatly benefit from it. I look forward to seeing the positive impact these enhancements will have for current and future customers."
In addition to the broader coaching system product improvements, Cogito deepened its integrations with Salesforce Service Cloud, Genesys Cloud CX and Five9 VoiceStream to introduce more granular data and insights and fast large-scale deployments.
"We’re committed to improving our customer relationships, empowering the workforce and increasing overall organizational agility," said Jake Butterbaugh, Senior Vice President, Global Partner Organization at Five9. "As a trusted partner for several years, we’ve collaborated with Cogito on how to improve the contact center experience through their innovative Emotion AI. The latest product enhancements enable our customers to create a more integrated coaching workflow and provide in-the-moment guidance for real-time coaching and guidance, something the contact center workforce truly benefits from."
Posted by Veronica Silva Cusi, news correspondent
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
Published: Friday, June 24, 2022
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