Boston, MA, USA, Jan 9, 2018 -- Cogito, a provider in real-time emotional intelligence solutions, announced a new version of Cogito Dialog, a system that provides live guidance to improve phone representatives’ emotional intelligence. Based on analysis of millions of calls and advancements in behavioral research, the new version augments human intelligence, helping employees in their most important sales and service moments to increase productivity and customer loyalty.
"Companies will leverage behavioral science, coupled with intelligence, to provide live speaking guidance to representatives during sophisticated and emotional conversations. This technology will coach the agent in real time to show genuine care and empathy," said Kate Leggett, VP, Principal Analyst at Forrester.
"The latest version of Cogito was built based on feedback from some of the world’s largest enterprises and our analysis of millions of calls from thousands of representatives," said Joshua Feast, CEO at Cogito. "Our behavioral science experts spend an extraordinary amount of time researching human behavior and working closely with users and our machine learning team to ensure our software drives positive behavioral change. I am very proud of the impact this release is having for our clients, their employees and their customers."
Posted by Veronica Silva Cusi, news correspondent
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
Published: Friday, January 12, 2018
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