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News : Cogito’s AI Coaching System Integrates with Amazon Connect

#contactcenterworld, @CogitoCorp

Boston, MA, USA, Sept 22, 2020 -- Cogito, a provider in real-time emotional intelligence solutions, announced its integration with Amazon Connect, a fully managed, easy-to-use omnichannel cloud contact center service from Amazon Web Services (AWS) that helps companies provide superior customer service. Now, customer service teams can deploy Cogito’s AI Coach with ease, enabling streaming behavioral measurement and guidance to improve customer conversations -- boosting business insights, employee productivity and customer loyalty.


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"Organizations are seeking support to improve the consistency and effectiveness of customer touchpoints within their call centers," said Martin Pitkow, VP of Growth, Channels, and Partners at Cogito. "The integration with Amazon Connect enables faster and simpler system configuration for organizations, helping more contact centers deploy empathy at scale. The combination of Amazon Connect’s cloud infrastructure and Cogito’s AI coaching system ensures all service representatives have the real-time emotional support they need on every call to more effectively engage customers. This new collaboration demonstrates how Cogito is further integrating within the call center ecosystem to more rapidly and broadly extend human augmentation into every interaction."

Cogito for Amazon Connect is available now.

#contactcenterworld, @CogitoCorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cogito:
Company LogoCogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Thursday, September 24, 2020

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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