News : Cognia Wins European Cloud Security Innovation Award
London, UK -- May 9, 2014 -- Cognia, a provider in cloud communications intelligence solutions, announced it had been chosen as the winner of the Cloud Innovation award in the Computer Weekly European User Awards for Security 2014, which recognises innovation in information security and IT risk management.
A panel of independent judges selected the Cognia platform for its innovations in cloud application development that has extended its Cognia Cloud service offering to include secure telephone-based payment processing. The Cognia platform enables contact centres to record, analyse and monitor customer interactions while protecting their customers’ sensitive personal data such as payment card information.
Curtis Nash, Cognia’s CEO said: "We are delighted to receive this award in recognition of the innovation Cognia has applied to cloud computing and secure telephone-based payment processing. Cognia has not only transformed the cost and ease of monitoring communications for risk, compliance and workforce productivity improvement, but can now offer contact centres of any size in any location, a way of securely handling card payments over telephony at a fraction of the cost of alternative approaches."
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From Cognia
Cognia provides cloud powered business solutions to contact centers.
Published: Friday, May 9, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...