#contactcenterworld, @cognicor
Palo Alto, CA, USA, April, 2021 -- CogniCor, a provider of artificial intelligence-powered digital assistants for the wealth management industry, announced the launch of three new digital assistant modules to help wealth management firms support their employees and advisors with scalable solutions to their most labor-intensive and time-consuming operational issues and raise the efficiency and productivity of firms' internal support functions.
The digital assistants are built on CogniCor's CIRA platform, a proprietary system that leverages machine-learning algorithms to understand the intent behind user queries and return accurate, appropriate responses or courses of action that directly address users' needs.
CogniCor Founder and CEO Sindhu Joseph said, "In wealth management, as in other highly regulated industries, the completion of many everyday tasks can entail a series of steps, any of which can derail the entire process if done incorrectly. Consequently, firms devote excessive resources to user-support infrastructure, such as support desks and call centers, which in turn can lead to operational inefficiencies, lost revenue and stymied growth. CogniCor's solutions take much of the burden of user support off firms' shoulders and enables them to focus the core missions of their businesses."
The three newly launched digital assistants are:
The Forms Assistant, The Navigation Assistant, and The Smart Call-Routing Assistant
Dr. Joseph concluded, "The complexity of the online workflows financial services firms use to perform core business tasks can force advisors and employees to spend around 40 percent of their time executing routine, manual tasks, time that should be devoted to serving clients and performing other value-generative activities. Our solutions put time back into advisors' and employee's workdays, while eliminating errors, mitigating costs and providing enhanced experiences for wealth management employees, advisors and their clients."
Published: Monday, May 3, 2021
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