#contactcenterworld, @Avaya, @cognigy
DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Apr, 2023 - Cognigy, a provider in Conversational AI, announced an expanded partnership with Avaya, a global provider in solutions to enhance and simplify communications and collaboration, to deliver Conversational AI solutions to Avaya’s global base of contact center customers. Integrated with the Avaya Experience Platform, Cognigy’s Conversational AI and Generative AI solutions will enable Avaya customers to create customer experiences while improving efficiency and increasing employee engagement.
"Avaya’s partnership with Cognigy creates a harmonious balance between our world-class contact center solutions and their industry-leading Conversational AI platform to deliver transformative customer experiences at scale," said Emir Susic, Vice President of Professional Services, Avaya. "By leveraging our global service organization and Cognigy solutions, we can accelerate our customers’ time to value."
"Our partnership with Avaya marks a new era of AI-powered customer service for enterprises," said Hardy Myers, SVP Business Development and Strategy at Cognigy. "By combining Avaya's expertise in communication and collaboration with Cognigy's innovative Enterprise Conversational AI technology, enhanced with Generative AI, we will transform the way businesses interact with their customers, providing unparalleled personalized and efficient experiences that exceed expectations."
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Cognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone.
Published: Tuesday, April 4, 2023
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