#contactcenterworld, @cognigy, @blackbox_ns
DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, May 25, 2023 - Cognigy, an Enterprise Conversational AI (CAI) market provider, announced it has entered into a strategic reseller partnership with Black Box(R), a Global Solutions Integrator (GSI). By combining Cognigy's enterprise-class Conversational AI-based technology with Black Box's comprehensive CX solution practice, including a global network of CX professionals, the companies will deliver powerful AI-based solutions that drive customer experiences.
"At Cognigy, we believe that Conversational AI-based solutions are a critical component of all current and future customer engagement strategies. By partnering with Black Box, we are leveraging their global CX practice and our industry-leading CAI technology to bring powerful, end-to-end AI solutions to the contact center today," said Hardy Myers, Cognigy’s SVP of Business Development and Strategy. "Our combined expertise and AI-based technology portfolio will enable businesses to build stronger customer relationships and drive better business outcomes while rapidly transforming their customer service delivery model across all channels."
President & CEO of Black Box, Sanjeev Verma, stated, "We're thrilled to partner with Cognigy and combine their cutting-edge Conversational AI solutions with our global CX practice to create new and transform existing customer experiences. Together, we will offer businesses a complete solution set for creating and delivering exceptional customer experiences from initial engagement through resolution."
Posted by Veronica Silva Cusi, news correspondent
Cognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone.
About Black Box:
Black Box is a provider of network infrastructure services and products. From its headquarters in scenic Lawrence, Pennsylvania, 20 miles south of Pittsburgh, to its offices in 141 countries around the world, Black Box serves 175,000 clients.
Published: Friday, May 26, 2023
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