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News : Cognigy Launches AI Copilot, a Daily Companion for Enterprise Contact Center Agents

#contactcenterworld, @cognigy

DÜSSELDORF, Germany & San Francisco, CA, USA, Nov, 2023 - With a commitment to drive customer service excellence, Conversational AI provider Cognigy announced the launch of AI Copilot. The new solution leverages the powerful synergy of Conversational and Generative AI to redefine agent assist possibilities in enterprise contact centers.

"AI Copilot evolves agent assist from mere response suggestions to an all-rounded solution for elevating service agents’ performance, productivity, and overall job satisfaction," says Philipp Heltewig, CEO and co-founder of Cognigy. "This isn’t just another enablement tool, it is a colleague and daily companion for agents, supercharging them with critical knowledge, skills and resources they need to excel."

The necessity for such a solution is underscored by a recent Deloitte study, revealing that 63% of contact center leaders grapple with staffing shortages.

#contactcenterworld, @cognigy

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Cognigy:
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

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Published: Monday, November 20, 2023

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2023 Buyers Guide
Get Listed
Payment Services

1.)

Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.)

Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.)	PayGuard PayGuard® Award-winning PCI compliance phone and multi-channel payment application. PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.