San Francisco, CA, USA, Aug 30, 2021 -- Cognigy, a global provider in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, announced the launch of Cognigy Insights, an analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one suite.
Every day, virtual assistants create millions of data points. However, getting value from all this data remains a challenge for enterprise customer service. Cognigy Insights enables enterprises to access and analyze conversational data easily to gain actionable insights for optimizing workflows and processes in their customer and employee services.
"Better Conversational AI analytics is one of the key demands to improve customer communication as enterprises optimize their customer journey," says Sebastian Glock, Senior Technology Evangelist, Cognigy. "Cognigy Insights helps customers make sense of their conversational data and give them the means to act upon insights, all within one best-in-class suite."
Cognigy Insights is seamlessly integrated into existing Cognigy.AI installations running on the Cognigy SaaS cloud and is available for installations running in on-premise environments through the newest update to the platform.
Posted by Veronica Silva Cusi, news correspondent
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice- and chatbots. With precise, reliable intent recognition, highly flexible dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences and helps companies reduce contact center costs and increase efficiency. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including web, phone, SMS and mobile apps.
Published: Tuesday, August 31, 2021
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