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News : Cognigy Launches Generative AI Solution for Enterprise Contact Centers

#contactcenterworld, @cognigy

Dusseldorf, Germany & San Francisco, CA, USA, Jan 17, 2023 -- Cognigy, a market provider in Conversational AI, announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, to augment Conversational AI deployments. The adoption of Generative AI will help to further transform enterprise customer service and contact centers by creating advanced conversational experiences and driving efficiency.

Generative AI-powered Conversational AI solutions augment bot authors so they can now create better bots in a fraction of the time. Cognigy is focused on using Generative AI to support bot authors and improve conversations.

"Generative AI combined with traditional Conversational AI platforms can deliver value that extends far beyond what each component can deliver alone," said Philipp Heltewig, co-founder and CEO at Cognigy. "We see tremendous value in leveraging LLMs in a way that augments human tasks rather than operating autonomously. With our integrated approach, brands are now able to benefit from a better customer experience and lower cost to serve through the use of Generative AIs."

"This is only the beginning," continued Heltewig. "We see a future where Generative AIs will be powering and orchestrating end-to-end conversations. 2023 promises to be a year of transformation when it comes to how bots are deployed and how they augment our lives. This is truly a game changer for businesses."

#contactcenterworld, @cognigy

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Cognigy:
Company LogoCognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone.
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Published: Thursday, January 19, 2023

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