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News : Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

#contactcenterworld, @cognigy, @Gartner_inc

DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Mar 9, 2023 - Conversational AI provider Cognigy, announced that the company has been named a Leader in the Gartner(R) Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI. 

"We are honored to be recognized as a Leader by Gartner for the second consecutive year," stated Philipp Heltewig, CEO and co-founder at Cognigy. "This consistent Leader placement, we feel, reflects our unwavering commitment to delivering innovative solutions and exceptional service to our customers. As we continue to evolve and grow, we remain dedicated to driving value and empowering businesses to succeed in an ever-changing landscape."

According to Gartner, "Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors."

#contactcenterworld, @cognigy, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent 
Source: https://www.businesswire.com


About Cognigy:
Company LogoCognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, March 14, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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