#contactcenterworld, @cognigy, @Gartner_inc
DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Mar 9, 2023 - Conversational AI provider Cognigy, announced that the company has been named a Leader in the Gartner(R) Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI.
"We are honored to be recognized as a Leader by Gartner for the second consecutive year," stated Philipp Heltewig, CEO and co-founder at Cognigy. "This consistent Leader placement, we feel, reflects our unwavering commitment to delivering innovative solutions and exceptional service to our customers. As we continue to evolve and grow, we remain dedicated to driving value and empowering businesses to succeed in an ever-changing landscape."
According to Gartner, "Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors."
#contactcenterworld, @cognigy, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Cognigy:
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
About Gartner:
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, March 14, 2023
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