#contactcenterworld, @cognigy, @Gartner_inc
DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Mar 9, 2023 - Conversational AI provider Cognigy, announced that the company has been named a Leader in the Gartner(R) Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI.
"We are honored to be recognized as a Leader by Gartner for the second consecutive year," stated Philipp Heltewig, CEO and co-founder at Cognigy. "This consistent Leader placement, we feel, reflects our unwavering commitment to delivering innovative solutions and exceptional service to our customers. As we continue to evolve and grow, we remain dedicated to driving value and empowering businesses to succeed in an ever-changing landscape."
According to Gartner, "Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors."
#contactcenterworld, @cognigy, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Cognigy:
Cognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone.
About Gartner:
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide. 
Published: Tuesday, March 14, 2023
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