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News : Cognigy Names Hardy Myers Senior Vice President, Business Development and Strategy

#contactcenterworld, @cognigy

DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Oct 17, 2022 -- Cognigy, a market provider in Conversational AI, announced that Hardy Myers has been appointed senior vice president, business development and strategy for the company. In this role, Myers will work closely with Cognigy’s co-founders and senior management team to develop the company’s strategic priorities, secure and activate partnerships, and implement the optimal business processes to achieve Cognigy’s strategic and financial objectives.

Key among these objectives is a global go-to-market expansion plan in light of conversational AI’s significant growth potential in the contact center – particularly in North America. According to Gartner, worldwide end-user spending on conversational AI solutions within contact centers is forecast to reach $1.99 billion in 2022.

A seasoned leader with over 20 years of experience in the contact center and unified communications space, Myers’ past senior leadership roles include serving as CEO and CFO. He has led teams in business development, partnerships, strategy and corporate development at industry-leading companies such as AVAYA, Intradiem and AVST.

"Hardy is joining us at a time of rapid growth and unlimited opportunity and is completely aligned with our mission to create a world where customer service experience is personalized, frictionless, fast, and satisfying for both customers and agents," said Philipp Heltewig, Cognigy co-founder and CEO. "Our immediate plans include a significant focus on North American growth via newly established technology and channel partnerships, and Hardy’s extensive experience will go a long way toward helping us achieve our goals."

#contactcenterworld, @cognigy

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Cognigy:
Cognigy, the market provider in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone.