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News : Cognigy Unveils Advanced AI Agents for Sales and Marketing at Customer Contact Week Las Vegas

#contactcenterworld, @cognigy

San Francisco, CA, USA, May 21, 2024 - Cognigy, a global provider in AI-powered customer service solutions, announced the launch of its AI Agents for Sales and Marketing interactions. This technology is designed for enterprises that want to engage customers with hyper-personalized service and turn interactions into transactions, fueling revenue growth with an exceptional customer experience (CX) that scales. 

"Cognigy is empowering enterprises with AI Agents that augment their workforce to deliver truly differentiating self-service resulting in automated workflows and human-like interactions," said Sebastian Glock, Director of Product Marketing at Cognigy. "Multiple customers have deployed our Sales and Marketing AI Agents and are experiencing revenue growth from renewals and upselling, re-engagement and proactive scheduling. These early use cases demonstrate the power and potential of AI Agents."

#contactcenterworld, @cognigy

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cognigy:
Company LogoCognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Wednesday, May 22, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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