#contactcenterworld, @cognigy
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI provider Cognigy has announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with personalized customer service.
The rapid adoption of AI in contact centers is being driven by the demand for efficient and painless interactions for customers as well as reduced operational costs and improved data-driven decision-making. According to a recent study by Data Bridge Market Research, the adoption of AI is on the rise and projected to reach $7.5B by 2030.
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But Generative AI, or Large Language Models (LLMs), can be daunting, leaving customer service teams with an inability to make use of the latest technology. An innovator in Conversational AI, Cognigy is on a mission to make AI easy and accessible.
According to Philipp Heltewig, CEO and co-founder of Cognigy, "Cognigy Knowledge AI is enterprise-class, safe and secure Generative AI-powered knowledge search and retrieval. As market leaders in transforming customer service and agent support, we continue to enhance our offerings with the latest AI innovations – with the intentions of making technology easy to use and empowering businesses to provide unparalleled service experiences."
About Cognigy:
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Published: Friday, September 1, 2023
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