Falls Church, VA, USA, Nov 23, 2020 -- Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services.
Through this BPA, Cognosante will support the Department’s multi-channel NCC which currently services nine component DOL agencies. "By partnering with Cognosante, the Department of Labor has chosen an industry leader committed to providing the innovative consumer engagement solutions that will help the NCC fulfill its mission," says Michele Kang, Founder and Chief Executive Officer of Cognosante.
The company has built a mature business process outsourcing (BPO) service based on its experience with some of the largest public-facing contact centers in the country. This latest award builds on Cognosante’s growing reputation for providing best-in-class contact center solutions that combine technology innovation with BPO best practices. "At a time when public health demands that many customer service functions be performed remotely, our solutions like eSante(R) Aware, a cutting edge security solution, will provide oversight that helps ensure compliance and data security, while protecting consumer programs that rely on personal information," says Kang.
Posted by Veronica Silva Cusi, news correspondent
Cognosante offers services and solutions to modernize Medicaid programs and health systems, lower administrative costs, improve quality, optimize shared services, streamline your ICD-10 transition, and curb fraud, waste, and abuse.
Published: Tuesday, November 24, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.