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News : Cognosante Stays Nimble with Rapid Expansion of HIPAA-compliant Cloud Deployment

#contactcenterworld

Miami, FL, USA, Oct. 20, 2020 -- itopia, a provider of a cloud automation and orchestration solution for Google Cloud, has engaged with healthcare technology transformation provider Cognosante, to deploy virtual desktops and apps on Google Cloud for its remote, contact center quality assurance workforce. Cognosante's cloud expansion signifies another move to increase operational efficiency in its mission to transform government health, human services, and security. Cognosante turned to itopia to rapidly migrate and deploy virtual workstations on Google Cloud, enabling hundreds of remote workers to securely access sensitive data with HIPAA compliance from any device.

itopia's unified management console provides end-to-end automation and orchestration of Google Cloud's full suite of products and services, including Compute Engine and BigQuery. Cognosante leveraged itopia to deploy secure, virtual environments on Google Cloud's infrastructure while producing dynamic insights and analytics to streamline cloud costs and better understand its remote workers' performance.

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"We needed to deploy virtual workstations for our employees quickly and easily. itopia's software delivered the swift implementation that we needed," said Chris Landolfi, Director of Information Services at J.Lodge, a Cognosante company. "Their remote virtual desktop solution is exactly what our remote workforce needed."

"Everything we do is for the sake of enabling efficiency. With Cognosante, we had the pleasure of working with people that shared the same appreciation for efficiency," said Jon Lieberman, CEO at itopia. "Part of our mission is to help employees quickly and easily adapt to a secure, remote work environment, and we were happy that Cognosante was up and running without delay."

"The need for organizations to support remote work accelerated quite rapidly earlier this year," said Manvinder Singh, Director, Partnerships at Google Cloud. "We're proud to work with our partners like itopia to help customers adapt quickly and successfully, and build a foundation for a future that will be more reliant on remote teams."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cognosante:
Company LogoCognosante offers services and solutions to modernize Medicaid programs and health systems, lower administrative costs, improve quality, optimize shared services, streamline your ICD-10 transition, and curb fraud, waste, and abuse.
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Today's Tip of the Day - Invest The Time

Read today's tip or listen to it on podcast.

Published: Thursday, October 22, 2020

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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