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News : Cognosante Stays Nimble with Rapid Expansion of HIPAA-compliant Cloud Deployment

#contactcenterworld

Miami, FL, USA, Oct. 20, 2020 -- itopia, a provider of a cloud automation and orchestration solution for Google Cloud, has engaged with healthcare technology transformation provider Cognosante, to deploy virtual desktops and apps on Google Cloud for its remote, contact center quality assurance workforce. Cognosante's cloud expansion signifies another move to increase operational efficiency in its mission to transform government health, human services, and security. Cognosante turned to itopia to rapidly migrate and deploy virtual workstations on Google Cloud, enabling hundreds of remote workers to securely access sensitive data with HIPAA compliance from any device.

itopia's unified management console provides end-to-end automation and orchestration of Google Cloud's full suite of products and services, including Compute Engine and BigQuery. Cognosante leveraged itopia to deploy secure, virtual environments on Google Cloud's infrastructure while producing dynamic insights and analytics to streamline cloud costs and better understand its remote workers' performance.

"We needed to deploy virtual workstations for our employees quickly and easily. itopia's software delivered the swift implementation that we needed," said Chris Landolfi, Director of Information Services at J.Lodge, a Cognosante company. "Their remote virtual desktop solution is exactly what our remote workforce needed."

"Everything we do is for the sake of enabling efficiency. With Cognosante, we had the pleasure of working with people that shared the same appreciation for efficiency," said Jon Lieberman, CEO at itopia. "Part of our mission is to help employees quickly and easily adapt to a secure, remote work environment, and we were happy that Cognosante was up and running without delay."

"The need for organizations to support remote work accelerated quite rapidly earlier this year," said Manvinder Singh, Director, Partnerships at Google Cloud. "We're proud to work with our partners like itopia to help customers adapt quickly and successfully, and build a foundation for a future that will be more reliant on remote teams."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cognosante:
Company LogoCognosante offers services and solutions to modernize Medicaid programs and health systems, lower administrative costs, improve quality, optimize shared services, streamline your ICD-10 transition, and curb fraud, waste, and abuse.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Thursday, October 22, 2020

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2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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