Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

LEAD GENERATION PROGRAMS FOR VENDORS

Upcoming Events

LEAD GENERATION PROGRAMS FOR VENDORS

TRAINING IN CONTACT CENTERS

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

CUSTOMER EXPERIENCE BEST PRACTICES

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : COJ Expands e-Services to Reduce Service Centre Visits

#contactcenterworld, @CityofJoburgZA

Johannesburg, South Africa, June 23, 2020 -- The City of Johannesburg (COJ) has expanded its electronic services (e-services) platform by adding an e-mail service dedicated to revenue-related issues.

This, as South Africans are encouraged to continue staying at home and practise social distancing as the country’s COVID-19 cases continue to climb.
Click here

Health minister Dr Zweli Mkhize confirmed the cumulative number of COVID-19 cases has breached the 100 000 mark, at 101 590.The total number of deaths is 1 991 and the total number of recoveries is 53 444, as of today.

In a statement, the COJ says it opened revenue-related e-mail addresses in customer service centres to allow residents to easily and safely interact with municipalities during and post the COVID-19 pandemic and lockdown.

"The regional e-mails are designed to reduce the physical influx of municipal account-holders with revenue-related queries into the city’s customer service centres, particularly during the COVID-19 lockdown.

"Some of the services that can be obtained on the regional-based e-mails include, among others, billing queries, meter investigation requests, pensioner rebates applications, as well as water- and electricity-related concerns that include new connections, prepaid and upgrades or downgrades."

The city’s e-services platform allows residents to register to access municipal services online.

To log technical calls during the COVID-19 lockdown, residents are advised to use Joburg Water and City Power social media, applications and Web site platforms via this link and customer@jwater.co.za.

"These platforms are useful as the occasional unforeseen evacuation of the call centre building sometimes affects access to the technical call centre lines.

"The emergency call centre lines, however, remain open as these can be easily redirected to other spheres of government emergency centres."

The COJ advises that its new regional e-mail addresses work better when residents located in the city’s allocated regions use the respective regions’ e-mail addresses.

The following are the e-mail addresses for regions A, B, C, D, E, F and G, with the respective customer service centres:

Waterfall CSC: regionArevenue@joburg.org.za
Randburg Civic Centre: regionBrevenue@joburg.org.za
Roodepoort Civic Centre and City Hall: regionCrevenue@joburg.org.za
Jabulani Civic Centre: regionDrevenue@joburg.org.za
Sandton Regional Office: regionErevenue@joburg.org.za
Thuso House CSC: regionFrevenue@joburg.org.za
Lenasia Civic CSC: regionGrevenue@joburg.org.za

#contactcenterworld, @CityofJoburgZA

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About City of Johannesburg:
Company LogoThis is a Metropolitan Municipality providing Public transport to the communities .Local government
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Involve Staff

Read today's tip or listen to it on podcast.

Published: Thursday, June 25, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 91 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =