News : Cold Callers Who Acted Illegally with Links to Business at Townsville
Melbourne, Victoria, Australia, March 13, 2017 -- A Victorian company found to have acted illegally by cold-calling a Queensland farming couple and bullying them into buying ink cartridges that would last them for 1653 years has links to a business that has just established at Townsville.
Melbourne-based Corporate Office Supplies last week was ordered by the Victorian Civil and Administrative Tribunal to pay more than $90,000 to the couple after it sold them more than 2000 printer ink cartridges.
The company’s CEO, James Murray, visited Townsville late last year to announce a new venture, called Strantics, which he said would leverage on the State Government’s $100 million Back to Work program to create a national call centre.
According to the tribunal, salespeople from Corporate Office Supplies began making multiple cold calls to the home of Mundubbera couple Rod and Charmaine Sharp in mid 2015. Mrs Sharp told the tribunal the company would not take no for an answer.
She initially bought 56 cartridges when they only had one printer that required one cartridge every 10 months. The company continued to call, eventually selling her vouchers for another 1984 cartridges.
She did not tell her husband of payments of almost $80,000 and it was only discovered when their accountant prepared financial statements.
Tribunal deputy president Ian Lulham ruled the company had acted unconscionably in selling more than 2000 cartridges to a family that would take them 1653 years to use.
"It is not overstating the position to say that any business which sold over 2000 cartridges to a business that owned one printer acted unlawfully," Mr Lulham said.
"(The company) may as well assert that Mrs Sharp agreed to buy the Sydney Harbour Bridge."
Corporate Office Supplies did not file a defence but its accountant, Kodi John Ashford, told the hearing Mrs Sharp was never bullied or harassed.
According to Australian Securities and Investments Commission records, Mr Murray is the major shareholder of Corporate Office Supplies Pty Ltd and Strantics Pty Ltd.
Announcing the Strantics office in December, Mr Murray said they picked Townsville because there were so many people unemployed who needed jobs. Mr Murray or a Corporate Office Supplies spokesman could not be contacted for comment.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Start From The Top
More Editorial From Corporate Office Supplies
Published: Wednesday, March 15, 2017
2020 Buyers Guide Analytics
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams
CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
|7.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
Upcoming EventsSubmit Event