News : Collab Partners with Jacada to Power Agent Scripting Offering
Atlanta, GA, USA, June 25, 2015 -- Jacada, Inc., a global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European Multimedia Contact Center provider fully based on IP architecture.
As a Jacada System Integration Partner, Collab will offer a new agent scripting tool powered by Jacada Agent Scripting to complement their customer service and experience offerings.
"Partnering with Jacada is a strategic decision to complement our portfolio with best-of-breed Agent Scripting functionality," said Carlos Vasconcelos, VP Marketing, Collab. "For years we have served customers with custom agent script development, which is great up to a certain point. There are situations where the need of RAPID development using a fully VISUAL environment is critical. This is where partnering with Jacada makes perfect sense to Collab. We have high hopes with this partnership and, at the time of this contract signature, we already have customers to demonstrate this added value."
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
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Published: Friday, June 26, 2015