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News : CollaborationRoom.AI and Provana Announce Joint Solution for Contact Center Effectiveness

#contactcenterworld, @provanallc

Naperville, IL, USA, July 14, 2022 -- Provana, a provider of a unified platform for compliance and performance management, and CollaborationRoom.AI, an agent engagement, productivity, and compliance solution for hybrid workforce, announced a partnership that creates a holistic agent effectiveness management solution available to contact center leaders.

CollaborationRoom.AI has built an engagement platform that recreates the same employee experience whether working from home or from the office. The solution uses an entirely browser-based deployment to replicate an office working environment. 

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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"We are excited to be working with such a notable innovator in the contact center space," said Sean Clark, SVP Products at Provana. "We strive for the most contextualized and customizable interaction analytics to our customers. CollaborationRoom.AI extends the depth of our ability to provide context for actionable insights."

"Provana brings a unique combination of technology and analysts to contact centers in consumer finance, insurance, and other industries," said Sameer Maini, Chief Executive Officer at CollaborationRoom.AI. "We are pleased to bring our technology to market with one of the most robust and growing players in the industry."

#contactcenterworld, @provanallc

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsdirect.com


About Provana:
Company LogoFounded in 2011 and headquartered in Chicago, IL, Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience to small-medium businesses and networked enterprises. The combination of technology expertise and a global delivery model makes Provana the perfect partner to help your firm increase profitability, improve performance and exceed client expectations.
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About Collaborationroom.AI:
Company LogoCollaborationroom.AI is next generation tool, built to engage your work from home employees. It is an Employee Engagement, Employee Productivity and Compliance tool all built to give your employees the same experience if you were working from a brick and mortar facility
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Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

More Editorial From Provana

Published: Friday, July 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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