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News : Collective Agreement Reached for Lethbridge Fire/EMS and Call Centre Communications Staff

#contactcenterworld

Lethbridge, Alberta, Canada, Oct, 2018 -- After two years of negotiations, City Council has now ratified a new, four-year collective agreement with the International Association of Fire Fighters (IAFF) Local 237.

The agreement gives wage increases of 2.3 per cent retroactive to Jan 1. 2017, and two per cent increases per year in 2018, 2019 and 2020. IAFF members ratified the agreement on Sept. 18. Lethbridge Mayor Chris Spearman says he's happy they're 'ahead of the game.'

"I commend the parties on both sides for being constructive during collective agreement negotiations and coming up with an agreement that provides stability for four years. These are our first responders and our fire fighters and it's great for the community and our city that we have an agreement in place."

There are 209 members affected. Also included in the agreement according to Spearman is an allowance for training, a reduction on the starting rate for communications centre staff, and an effort to use more gender-neutral language in the collective agreement, making it more inclusive for female staff.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://lethbridgenewsnow.com


Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Published: Friday, October 5, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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