Colorado Springs, CO, USA, Jan 12, 2019 -- A cable TV company is closing a call center in Colorado Springs and laying off 200 people.
The Colorado Springs Gazette reported that WideOpenWest of Englewood will shut down the center on March 8.
WideOpenWest says it's getting fewer phone calls as customers shift to online chats and place orders through the company's website.
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Employees were notified Wednesday. The company says the workers will get a severance package that includes outplacement help and job fairs.
This is the fifth Colorado Springs call center to close or lay off employees since Dec. 31, 2017. Companies that operated some of those centers which shifted the work overseas.
The Colorado Springs Chamber & EDC says the area has 40 other call centers employing about 15,000 workers.
Posted by Veronica Silva Cusi, news correspondent
About WOW! Internet, Cable and Phone:
WOW! is proud to serve a number of communities in the Midwest and Southeast. We started out in 1996 delivering cable TV service in IL, MI, OH and IN, and have since added the services that our customers need. Today we offer digital cable, HDTV, DVRs, high-speed Internet, and local and long-distance phone service. In 2012, WOW! acquired Knology, Inc. and began serving customers in TN, AL, GA, SC, FL, KS, SD, MN and IA.
Published: Monday, January 14, 2019
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