News : Colorado Springs Call Center Not Closing but Hiring
Oct 20, 2014 -- In a dramatic about-face, Firstsource Solutions Ltd. announces that it will keep its Colorado Springs call center open and add 100 employees over the next 18 months after receiving a contract from a major health care plan to enroll new members.
Firstsource plans to add 100 people for its Colorado Springs call center. The jobs are full-time; Firstsource requires a high school diploma or equivalent, the ability to type at least 30 words per minute and two years of customer service experience, with call center or health insurance experience preferred.
Firstsource plans to add 100 people for its Colorado Springs call center. To apply, go to the website for details.The jobs are full-time with benefits;Firstsource requires a high school diploma or equivalent, the ability to type at least 30 words per minuteand two years of customer service experience,with call center or health insurance experience preferred.
The India-based company said in March it would close the center at 5725 Mark Dabling Blvd. by September and lay off all 300 employees after losing a key customer it did not identify. The center now has about 50 employees, and a company spokesman said workers who were laid off and "who are in good standing and qualified" to work with the new client are being recalled.
Firstsource declined to name the new client, but there are five Fortune 100 healthcare companies: Aetna, Cigna, Humana, UnitedHealth and Wellpoint. UnitedHealth already operates a Colorado Springs call center for a contract it holds from TriCare.
"The health care industry has gone through dramatic changes and the payers are going through a lot of changes in demand. We have two decades of experience in the health care industry and have 15 (call) centers dedicated to health care," said Michael Roy, vice president of strategy and advisor relations for Firstsource in Colorado. "We believe the talent we have in Colorado Springs is a great fit for that industry."
Although the center won't go back to having 300 employees, it will grow to more than 150 by early 2016 and add an unspecified number of administrative and support staff.
Posted by Veronica Silva Cusi, news correspondent
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About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Thursday, October 23, 2014