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News : Colt to Expand IQ Network in Central and Eastern Europe

#contactcenterworld, @Colt_Technology

London, UK, and Bucharest, Romania, Dec 4, 2018 -- Colt Technology Services has announced the expansion of the Colt IQ Network in Central and Eastern Europe, further powering businesses digital transformation in the region through agile, on-demand and high bandwidth services.

Colt is investing in the region as a response to its economic growth, providing the high bandwidth connectivity needed to ensure businesses continue to thrive.

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This expansion will connect major hubs in the region with new fibre infrastructure. The cities which will be connected include; Sofia (Bulgaria), Zagreb (Croatia), Brno (Czech Republic), Prague (Czech Republic), Budapest (Hungary), Krakow (Poland), Warsaw (Poland), Bucharest (Romania), Belgrade (Serbia) and Bratislava (Slovakia). As well as linking these cities, this expansion will also connect 10 data centres with end-to-end capabilities on Ciena network equipment and a Cisco packet platform.

"Connectivity is central to the future of every economy and, for Eastern and Central Europe, Colt can be a key player in increasing competitiveness, boosting productivity and meeting the future demands of enterprises," said Carl Grivner, CEO of Colt Technology Services. "Over the past year, we have announced the significant expansion of our Colt IQ Network in Europe, Asia and North America. We are determined to ensure that we meet the growing demands of the local and international businesses that we serve and that are driving economic growth around the world."

The Colt IQ Network will be available in Central and Eastern European countries in Q1 2019, offering wave services up to 100Gbps, Spectrum services and Ethernet services.

#contactcenterworld, @Colt_Technology

Posted by Veronica Silva Cusi, news correspondent
Source: Colt


About Colt:
Company LogoColt Group S.A. (trading as Colt Technology Services, formerly COLT Telecom Group S.A.) is a multinational telecommunications, IT managed services and data centre services company headquartered in London, United Kingdom and with its registered office in Luxembourg.
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Today's Tip of the Day - Do Your Wall Boards Really Help?

Read today's tip or listen to it on podcast.

Published: Thursday, December 6, 2018

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
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Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
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By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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