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News : Comcast Opens New Employee-focused Call Center in Newark

#contactcenterworld, @comcast

Newark, DE, USA, Sept 11, 2019 -- The new Comcast call center in the Christiana Corporate Center in New Castle County has opened its doors.

The company in 2018 signed a 10-year lease for the 150,000 square-foot space at 400 Commerce Drive in Newark.


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The goal of the new center is to provide an employee-focused work space for customer service employees, who often take the brunt of public backlash against the communications provider. 

More than 700 Comcast employees will make the center their new home, which features game rooms, ergonomic workstations, a workout facility, a cafeteria, green spaces, and ample parking.

The call center has consolidated Comcast’s operations in Delaware. The employees working at 4008 N. DuPont Highway and 300 N. Wakefield Dr. in Newark have transferred to the new location.

#contactcenterworld, @comcast

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.delawarebusinesstimes.com


About XFINITY:
Company LogoComcast Corporation, founded in 1963, is a cable operator in the United States, providing cable television, broadband Internet, and telephone service to both residential and commercial customers. Comcast is headquartered in the One Comcast Center in Center City, Philadelphia, Pennsylvania.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, September 13, 2019

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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