News : Comcast-Spectacor Subsidiary Closing Call Center
Chester County, PA, USA, April 10, 2015 -- Comcast-Spectacor’s ticketing services subsidiary is closing a Chester County call center in a move that will result in the elimination of about 24 part-time positions.
Last May, Philadelphia-based Comcast-Spectacor said it was combining its two ticket companies— New Era Tickets in Exton, Pa., and Paciolan in Irvine, Calif., into one under the Paciolan brand.
Comcast-Spectacor had been a minority investor in Paciolan up until 2010, when it gained full ownership of company after the Department of Justice required Ticketmaster to sell its stake in Paciolan to gain approval for Ticketmaster’s merger with Live Nation.
In a statement the company issued in response to Philadelphia Business Journal inquiries, Comcast-Spectacor said, "Paciolan is transiting its call centers from Exton to Comcast customer service agents. With a larger dedicated core of agents we can sell tickets more efficiently."
A source familiar with the situation said the shift is being made largely to leverage the advanced technology used by Comcast customer service agents.
The Exton call center is set to close by April 28. Seven full-time employees will be retained. Comcast-Spectacor is offering job placement assistant, including identifying other potential positions within the organization for about two-dozen part-time employees whose jobs are being affected by the closing.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 MORE Ways To Demotivate Staff
Comcast Sports Ventures d.b.a. Comcast Spectacor is a Philadelphia-based American sports and entertainment company.
Published: Monday, April 13, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...