News : Comcast to Add 400 Jobs in St. Paul Next Year
St. Paul, MN, USA, Nov 16, 2015 -- Responding to widespread criticism of its customer service, Comcast is adding 400 new jobs in St. Paul early next year, many of them targeted to military veterans and their spouses.
The jobs, announced Monday, will include customer service representatives and managers at Comcast's 10 River Park Plaza regional headquarters, across the Mississippi River from downtown.
Company officials said they will start posting the positions next month.
The cable and Internet provider already employees about 2,000 people in the Twin Cities, including 650 people on three levels of its St. Paul headquarters. The new hires will push the St. Paul total above 1,000 workers.
"We're refurbishing a floor in the 10 River Park Plaza facility, and we're going to be investing in new technology and making it a state-of-the-art call center," said Caroline Aspenson, vice president of human resources.
Earlier this year, the cable and communications provider announced it would hire 5,500 new employees nationally over the next three years and invest money to improve its customer service tools and technology.
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"We are excited to further Comcast's investment in the Twin Cities through the creation of these new jobs," Jeff Freyer, Regional Vice President at Comcast Twin Cities, said in a prepared statement. "These jobs will not only make a positive impact in our community, but will also help Comcast deliver a better customer experience here and in communities across the western half of the United States.
At its St. Paul headquarters, the company will refurbish 45,000 square feet of leased space to supplement the 125,000 square feet it already occupies within the eight-level building.
Those interested in job opportunities will be able to learn more at upcoming area career fairs and are encouraged to review current job profiles and openings online.
Posted by Veronica Silva Cusi, news correspondent
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