News : Comcast to Open ABQ Bilingual Call Center
Oct 27, 2014 -- Comcast announced plans to open a bilingual customer support center this coming February in Albuquerque.
The 51,000 square-foot facility has the capacity to seat approximately 450 agents, according to a news release from Albuquerque Economic Development. Comcast will begin filling positions this year, although the news release does not say how many people the company will initially hire.
With the addition of the call center, Comcast will have more than 850 employees across the state, the news release said.
Employees at the new call center will provide support for Comcast residential products and services, handling calls primarily from Spanish-speaking customers across the country, as well as calls in English.
"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us," said Chris Dunkeson, area vice president for Comcast in New Mexico. "When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs."
"We applaud Comcast for locating this facility in Albuquerque. Our community boasts of a qualified and culturally diverse workforce which is one of our great strengths as a city," said Mayor Richard J. Berry. "This announcement reinforces what we’ve known all along — that Albuquerque is a great place to do business, and Comcast’s presence here will help us underscore that message."
Comcast will begin advertising and posting new positions within the next month.
Those interested in employment opportunities with Comcast can learn more at upcoming area career fairs and are encouraged to review job profiles and opportunities online.
Posted by Veronica Silva Cusi, news correspondent
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Comcast Corporation, founded in 1963, is a cable operator in the United States, providing cable television, broadband Internet, and telephone service to both residential and commercial customers. Comcast is headquartered in the One Comcast Center in Center City, Philadelphia, Pennsylvania.
Published: Wednesday, October 29, 2014