News : Comcast Will Open Customer Support Center
Hudson, May 11, 2014 -- Comcast Cable announced plans to open a new customer support center this summer in Hudson.
The facility has the capacity to seat approximately 600 agents. Comcast expects about a third of the seats — or 200 positions — to be filled by year end, including almost 100 new positions. With the new positions, Comcast will have more than 1,700 employees across the state, and more than 5,000 across its Greater Boston footprint.
"Today’s announcement that Comcast is a bringing a facility to Hudson that will create 100 new jobs by the end of the year represents why New Hampshire is as well positioned as any state to lead the country in innovative economic growth," Governor Maggie Hassan said. "This expansion will enhance Comcast’s significant contribution to our state’s economy, helping create good jobs that can support a strong middle class. I would like to thank Comcast for their commitment to the Granite State, and I look forward to continuing to work closely with the company to keep New Hampshire moving forward."
Employees at the new call center will provide support for Comcast residential products and services, initially handling calls from across the Greater Boston Region, which serves 1.6 million customers in New Hampshire, Maine, Eastern Massachusetts, Cape Cod and the Islands.
"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us," said Steve Hackley, senior vice president of Comcast’s Greater Boston Region. "When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs."
Comcast will begin advertising and posting new positions this month. Those interested in employment opportunities can go online.
Posted by Veronica Silva Cusi, news correspondent
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Comcast Corporation, founded in 1963, is a cable operator in the United States, providing cable television, broadband Internet, and telephone service to both residential and commercial customers. Comcast is headquartered in the One Comcast Center in Center City, Philadelphia, Pennsylvania.
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