News : Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction
Vancouver, BC, Canada, June 26, 2019 -- Comm100, a global provider of omnichannel customer experience solutions, announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores.
"Many companies want to deploy AI in their contact centers, but might not know where to begin, or are concerned about how their customers will react," said Jeff Epstein, VP of Product at Comm100. "Because its suggestions don’t get pushed to customers without approval, Agent Assist provides a low-risk way to leverage the promise of AI to make contact centers more effective. By putting AI to work for contact center staff, organizations can create ‘Super Agents’ with more knowledge and more capacity to handle any question a customer throws at them—making them the true heroes of customer experience. Agent Assist also helps new agents get up to speed more quickly, reducing their learning curve and making them more productive faster than previously possible."
Posted by Veronica Silva Cusi, news correspondent
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About Comm100 Network Corporation:
Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
Published: Friday, June 28, 2019
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