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News : Comm100 Launches Integration with Microsoft Dynamics 365 CRM

#contactcenterworld, @Comm100, @msftdynamics

Vancouver, BC, Canada, July, 2021 -- Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced an integration with Microsoft Dynamics 365 CRM that will allow users to see and update customer information directly inside the Comm100 agent console – giving them the tools to deliver personalized and contextualized customer experiences. This integration makes it easy for agents to tailor their live chat conversations based on current customer data without needing to toggle between multiple applications while chatting.

"An organization’s customer engagement program is only as successful as its agents. By giving agents the right tools to perform efficiently and effectively, companies will promote a more positive experience for them, resulting in lower cost-to-serve and, most importantly, happier customers," said Matthew Jinks, Senior Product Marketing Manager at Comm100. "We are thrilled not only to collaborate with the leading CRM provider, but to reach even more customer engagement teams who are seeking solutions that can help them operate more seamlessly and successfully."

#contactcenterworld, @Comm100, @msftdynamics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Comm100 Network Corporation:
Company LogoComm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our AI-powered chatbots and agent bots introduce scalability and cost-effectiveness required to deliver customer service in today's hyper-competitive and digitally focused business climate.
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About Microsoft Dynamics CRM:
Company LogoCRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, July 23, 2021

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2024 Buyers Guide Training

 
1.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
(read more)

2.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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