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Boston, MA, USA, Feb. 22, 2023 - CommBox, a SaaS-based omnichannel autonomous customer communications platform, announced its expansion into the US market with the opening of an office in Boston, MA. Additionally, CommBox has integrated Amazon Connect into its AI-driven omnichannel communication platform that will enable enterprise customer service centers to manage both voice and textual assistance across digital channels, including SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and other channels on the same platform.
Enterprises have slowly begun shifting to digital communication but are still hesitant to reduce their call center loads, as alternative solutions still often don't meet customer needs and expectations. Solutions such as bots or FAQs on websites often alienate users due to a lack of understanding of a user's intent, and struggle to answer the most basic of questions.
"CommBox is expanding its footprint into the US at a time when an aggregated full-service communication platform is needed by companies dealing directly with consumers," said Tom Reardon, Managing Director at PSG. "CommBox's solution has proven itself in other markets and now with the company expanding to the US, we are confident that the company will continue its growth and commercial success."
CommBox's new office in Boston, MA will focus on sales and development and will be led by Josh Newall, Head of Sales, Americas at CommBox.
"We are thrilled to be launching CommBox in the US at such a critical time for global businesses," said Yaniv Hakim, CEO and co-founder of CommBox. "With our AI-powered communications platform, now integrated with Amazon Connect, we are able to provide customers with an automated solution that combines voice and messaging capabilities into their service representative offering, significantly increasing efficiency in call centers and easing the burden on customer service teams."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About CommBox:
CommBox was founded in 2013 to help companies move to digital and automated customer communication at scale. Over the years, the company has developed the next generation omnichannel communication platform and customer relationship software that enhances customer experience and leads digital service, support and sales teams to success.
Published: Thursday, February 23, 2023
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