San Francisco, CA, USA, Feb. 14, 2022 -- Commerce.AI has announced their cloud-based data platform is a premium app now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
"Contact centers have had limited visibility into the customer, even though they are often the first line of engagement to address customer needs. Commerce.AI allows Genesys customers to obtain a holistic customer view by combining enterprise unstructured data insights - pre- and post-purchase - with traditional internal conversational data to empower agents to deliver greater business outcomes." Jay Acosta, VP of GTM for Commerce.AI.
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Posted by Veronica Silva Cusi, news correspondent
Commerce.AI helps activate unstructured data to build next-gen customer experiences. Their unique technology, powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text and video data. Leveraging 100 data integrations, Commerce.AI helps enterprises unlock opportunities across all stages of the customer experience - from consumer to customer to client. Commerce.AI was founded by MIT and Stanford Ph.D. teams whose previous company was acquired by Walmart as part of a $16 billion deal.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, February 15, 2022
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