News : Commercial Bank of Dubai Offers Self-Service in Arabic with Virtual Assistant
London, UK, Dec 3, 2015 -- Creative Virtual, a provider in self-service customer engagement solutions, has announced the expansion of Commercial Bank of Dubai’s (CBD) virtual assistant Sara to provide support in Arabic. CBD, a bank in the United Arab Emirates, pride themselves in being a progressive and modern banking institution and selected Creative Virtual’s V-Person™ technology to provide self-service support for their customers in both English and Arabic.
Virtual assistant Sara was first launched in English as part of CBD’s new website and online banking portal in 2014. The Smart Help solution is designed to enable customers to find the right information at the right time – anytime, anywhere. The positive response and increasing usage of Sara on the web, mobile, tablet and kiosks was evidence that there was previously an unmet need among CBD’s customer base for an instant, 24/7 self-service option. Based on this insight, CBD collaborated with Creative Virtual to create an Arabic version of the Smart Help tool to provide this self-service option to even more of their customers.
Posted by Veronica Silva Cusi, news correspondent
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About Creative Virtual:
Creative Virtual is an established provider of Virtual Agents (VAs) with over 40 deployments of our V-Person™ product. Our clients include HSBC, Intuit, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a 'real' person, able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations. Our solution can be used for the purposes of customer support, sales, marketing or call center assistance. The solution is optimized to reduce the number of clicks a user has to make to get to their solution.
About Commercial Bank of Dubai:
Commercial Bank of Dubai (CBD) is a UAE banking and financial services corporation headquartered in Deira, Dubai.
Published: Monday, December 7, 2015